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PROGRAM DETAILS

As part of the partnership established through this program, UL Solutions customers will have access to preferred response times including:

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  • Initial customer contact – within 45 Minutes

  • Arrival on-site – within 4 Hours

  • Email adjuster photos - within 4 hours of the inspection

  • Start job – within 1 hour of onsite arrival

  • Upload work authorization – within 24 hours of the inspection

  • Complete the initial upload – within 24 hours of the inspection

  • Complete job – within 3 days

  • Upload ATP/COS – within 24 hours of completion

  • Upload Final RDC – within 24 hours of completion

  • Upload Final Estimate – within 7 days of inspection

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